THREE WAYS TO WORK TOGETHER

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$45K-$60K project | 3-month engagement

Fix your biggest CS problem fast—whether it's churn, expansion, or broken operations.

What you get:

  • Deep diagnostic of current state

  • Custom playbook for your specific challenge

  • Implementation support and team training

  • 90-day measurement and accountability plan

Best for: Companies with urgent CS challenges needing immediate results

Common sprints:

  • Retention rescue (reduce churn 20%+)

  • Expansion engine (build systematic upsell motion)

  • CS foundations (onboarding, health scores, playbooks)

90-DAY REVENUE SPRINT

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FRACTIONAL CS LEADER

$20K-$30K/month | 2-3 days per week

For companies that need senior CS leadership but aren't ready for a full-time hire

What you get:

  • Strategic CS roadmap and implementation

  • Team coaching and performance management

  • Customer health scoring and forecasting

  • Executive reporting and board prep

  • Hands-on support for critical accounts

Best for: Series A/B companies ($5M-$50M ARR) scaling from 5-50 enterprise customers

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$10K-$15K/month | 4-6 hours per month

Senior strategic guidance without the full-time commitment.

What you get:

  • Monthly strategy sessions with leadership team

  • Async access for critical decisions

  • Quarterly CS reviews and planning

  • Executive coaching for CS leaders

Best for: Companies with CS leader in place who needs executive-level sounding board

Strategic Advisory

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About Amy

15+ years building customer success operations for SaaS and digital media companies:

→ 7 years as Senior Client Partner at Meta, managing $150M+ portfolio across technology and automotive verticals.

→ Director of Account Management at Olapic (SaaS startup) overseeing $10M+ ARR. Improved renewal rates 16% and grew ARR 20%.

→ Director, Account Services at Metric Theory leading 17-person team managing $50M annual ad spend. Built social division from zero to $4M monthly spend.

→ Global Account Director at Kenshoo (SaaS) managing 160+ accounts across NA, APAC, and EMEA. Achieved 110% YoY revenue growth.

I've seen what works (and what doesn't) at every stage—from seed-stage startups to Fortune 500 enterprises. I've built CS teams from scratch, scaled operations across continents, and consistently delivered double-digit growth in retention and expansion revenue.

EDUCATION:
BA, American Studies, Columbia University

READY TO BUILD CS THAT SCALES?

I work with a limited number of clients to ensure exceptional results.

Email me directly: amy@cassastrategy.com LinkedIn: linkedin.com/in/amylcass

Or use the contact form and I'll respond within 24 hours.